Electronic System for Travel Authorization Customer Service

Do you have questions about traveling to the United States under the Visa Waiver Program, or how to use the Electronic System for Travel Authorization (ESTA)? If so, we can help you. Our company specializes in helping travelers apply for ESTA and prescreen applications before they are submitted to the official government website. We offer the following services:

  • ESTA Application for Individuals, Families and Groups
  • ESTA Update/Renewal
  • ESTA Status Check
  • Visa Waiver Information

When you purchase one of our processing services, you will see a charge on your credit card statement listed as 'ESTAUSA.COM' or 'USIM-VISA.COM'. Those are the only two charge descriptions from us. If you see any other corporate name or website listed, it is not from us. However, we wish to help you with any questions you might have. Please contact us at info@estausa.org, or via the contact from below. We generally respond to all inquiries the same day.

Are You Seeking Assistance with ESTA?

Please feel free to contact us if you have any questions about the Electronic System for Travel Authorization (ESTA) or the Visa Waiver Program. Our customer service department is multilingual and can answer any questions you might have. We recommend that you send all inquiries, including those related to payments and cancellations, to info@estausa.org, or vi our contact form.

If your inquiry is about a charge, it helps us get back to you faster if you include the following information:

  • Name of applicant
  • Date of purchase
  • Your email
  • Your full name if different from name of applicant
  • Last 4 digits of the credit card used to purchase our processing service

You can expect a response within 24 hours. We look forward to hearing from you.

Contact Form